Refund policy

At Peak Forge Supply, we want you to be satisfied with your purchase. If you are not completely happy with your order, our Return and Refund Policy explains how to request a return, exchange, or refund.

Website: https://peakforgesupply.shop

Address: 8731 & 8741 Pioneer Blvd, Santa Fe Springs, CA 90670, United States

Phone: +1 562-478-2380

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must meet the following conditions:

  • Items must be unused and in their original condition.
  • Items must be returned with their original packaging, accessories, and included components.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.
  • The return request must be submitted within the applicable return period.

Items that do not meet these conditions may not qualify for a return, except where otherwise required by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer service team using the contact details provided below.

Please include the following information in your request:

  • Your order number.
  • The name of the item you wish to return.
  • The reason for the return.
  • Photos of the item, if it arrived damaged, defective, or incorrect.

Our team will review your request and provide instructions for the return process. Please do not send items back before receiving return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photos of the item and its packaging, where applicable. We will review the issue and work with you to arrange an appropriate resolution, which may include a replacement, exchange, or refund.

Your rights under applicable consumer protection laws remain unaffected by this policy.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider or financial institution.

If your refund has not appeared after this period, please contact your payment provider first. You may also contact our customer service team for assistance.

5. Return Shipping Costs

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide appropriate instructions.

Original shipping charges may be non-refundable for change-of-mind returns, except where required by applicable law.

6. Exchanges

If you wish to exchange an item, please contact our customer service team.

Exchanges are subject to product availability and eligibility. If an exchange is unavailable, we may offer an alternative resolution, such as a refund where appropriate.

7. Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If an order cannot be canceled, you may request a return in accordance with this policy, where eligible.

If we cannot fulfill an order or a shipment is delayed in circumstances covered by applicable law, we will provide the required notice and refund or cancellation options.

8. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items clearly identified as non-returnable at the time of purchase.
  • Items damaged through misuse or improper handling after delivery.
  • Items that cannot be returned for legal, safety, or hygiene reasons, where applicable.

This section does not limit any rights you may have under applicable law.

9. Refunds on Sale Items

Sale and promotional items are subject to the same return eligibility requirements unless different terms are clearly stated at the time of purchase.

Items that are defective, damaged, or incorrectly supplied will be handled in accordance with applicable law, regardless of their promotional status.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact Peak Forge Supply.

Peak Forge Supply

Website: https://peakforgesupply.shop

Address: 8731 & 8741 Pioneer Blvd, Santa Fe Springs, CA 90670, United States

Phone: +1 562-478-2380

We appreciate your business and thank you for shopping with Peak Forge Supply.